Principal IT Product Manager - Data Analytics

Overview

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are To be the cybersecurity partner of choice, we trailblaze the path and shape the future of our industry. This is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us. We believe collaboration thrives in person, so most of our teams work from the office full time, with flexibility when needed.

This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Career

Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you.

The role of a Sr Technical Product Manager is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. This role will also be responsible for transforming these capabilities defined into specifications or user stories for software developers.

• Lead AI-Driven Strategy:
  Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization.
• First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core truths, cut through the noise and align to driving business outcomes.
• Executive presence:
  Frequently interact with executive leadership and articulate value, progress, and where help is needed.
• Analytical Innovation:
  Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data.
• Operational Excellence:
  Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time.
• Balanced Delivery:
  Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

Your Experience

• Overall 8+ years of experience in Data/Analytics Domain
• Experience in Product management including managing delivery of data / analytics / AI products from start to finish
• Must have worked in Sales or Post-sales systems or analytics teams in the past
• Excellent attention to detail and proven ability to build simple, elegant and impactful Executive dashboards/products
• Demonstrated ability to thrive in fast-paced and ambiguous environments
• Strong background in AI/ML - well-versed in LLMs
• Ability to manage multiple tasks, projects, priorities, and deadlines
• Excellent analytical, written and verbal communication skills and master influencer through the use of data
• Team player with a can do approach
• Education:
  
  8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
• Location:
  
  Must be local to the SF Bay Area (Hybrid/On-site as required).

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of…