Sr. Director Executive Communications

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

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The Opportunity

Service Now is redefining the future of enterprise AI and the communications function at the center of that story needs to match the ambition. We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to Service Now's President, Chief Product Officer, and Chief Operating Officer.

This is not a traditional communications role. You will operate at the intersection of technology, strategy, and narrative, translating complex AI platform strategy, product vision, and operational transformation into compelling stories that resonate with customers, analysts, employees, media, and the market  bring deep technical fluency in AI and enterprise software, the executive presence to advise the most senior leaders in the company, and the creative edge to make Service Now's story impossible to ignore.

You will be an integrated member of the office of the President, Chief Product Officer and Chief Operating Officer, embedded, trusted, and indispensable. You'll work in close collaboration with product marketing, investor relations, analyst relations, brand, and corporate communications to ensure a unified, authoritative voice across every audience and channel.

** What You Will Do*
* Strategic Communications Leadership

+ Serve as the primary strategic communications advisor and thought partner to the President, CPO, and COO - shaping his external voice, narrative frameworks, and integrated communications strategy.

+ Develop and continuously evolve differentiated, technically grounded narratives around Service Now's AI platform strategy, agentic AI capabilities, product innovation, and operational momentum.

+ Build and manage integrated executive visibility programs spanning keynotes, analyst forums, media engagements, customer events, social media, and thought leadership publishing.

+ Translate complex technical and product concepts, including AI architecture, platform integrations, and enterprise-scale automation into compelling stories for both technical and non-technical audiences without sacrificing accuracy or depth.

+ Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials.

+ Advise on event strategy and forum selection, ensuring each executive is engaging in the right venues, at the right moments, with the right message.

+ Develop and manage a robust annual communications calendar aligned to product launch cycles, earnings, industry events, and strategic milestones.

** Content Creation & Storytelling*
* + Commission and personally craft high-quality thought leadership content including keynote presentations, op-eds, Linked In articles, bylines, and executive videos.

+ Design and produce creative storytelling concepts that bring Service Now's AI platform to life - from customer impact stories to market-shaping narratives

+ Project manage the full content and production workflow - including video production, social amplification plans, and agency deliverables - with your team.

** Cross-Functional Collaboration & Governance*
* + Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, and employees.

+ Partner with product marketing, investor relations, analyst relations, and brand on integrated campaigns and major announcements.

+ Manage communications agencies…