Technical Architect
Listed on 2026-06-28
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Cloud Computing: Infrastructure & Operations
Technical Team Lead
Location:
US CA Santa Clara
Years of
Experience:
10-15 Years
Job Summary:
We are seeking a highly skilled and experienced Technical Team Lead with a strong background in Service Now IT Operations Management (ITOM). The ideal candidate will be responsible for leading a team of technical professionals, ensuring the successful delivery of ITOM solutions, and driving best practices within the organization. This role requires a deep understanding of ITOM processes and tools, as well as the ability to mentor and guide team members in their professional development.
Responsibilities:
- Lead and manage a team of technical professionals, providing guidance and support in the implementation of Service Now ITOM solutions.
- Collaborate with cross functional teams to define project scope, objectives, and deliverables.
- Oversee the design, development, and deployment of ITOM solutions, ensuring alignment with business requirements and best practices.
- Conduct regular team meetings to review project progress, address challenges, and celebrate successes.
- Mentor team members, fostering a culture of continuous learning and improvement.
- Stay up to date with the latest trends and advancements in Service Now ITOM and related technologies.
- Develop and maintain documentation related to ITOM processes, workflows, and configurations.
- Act as a point of contact for stakeholders, providing updates on project status and addressing any concerns.
Mandatory
Skills:
- Extensive experience with Service Now IT Operations Management (ITOM) including Discovery, Service Mapping, Event Management, and Orchestration.
- Proven track record of leading technical teams in the successful delivery of ITOM projects.
- Strong understanding of ITIL processes and best practices.
- Excellent problem solving skills and the ability to think critically under pressure.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Preferred
Skills:
- Experience with Service Now ITSM (IT Service Management) and ITAM (IT Asset Management).
- Familiarity with cloud technologies and infrastructure management.
- Knowledge of scripting languages such as JavaScript, Power Shell, or Python.
- Certifications in Service Now ITOM or related fields.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10-15 years of experience in IT operations, with a focus on Service Now ITOM.
- Demonstrated leadership experience in managing technical teams and projects.
- Strong analytical skills and attention to detail.
If you are a passionate leader with a strong background in Service Now ITOM and are looking to make a significant impact within a dynamic organization, we encourage you to apply for this exciting opportunity.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).