Senior Order Processor

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 and is publicly traded on Nasdaq Stockholm Main Market (YUBICO). Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong culture and employees located in over 14 countries with headquarters in Stockholm, Sweden, Santa Clara, CA and Singapore. Aligned with our mission to make the internet more secure for everyone, Yubico donates Yubi Keys to organizations helping at‑risk individuals through our philanthropic initiative Secure it Forward.

We are looking for an Order Processor to process and validate customer orders end‑to‑end in Salesforce (SFDC), Net Suite and Yubi Key as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. The Order Processor will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory, and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

The ideal candidate will also analyze existing manual, multi‑step operations and actively transition them into seamless, automated flows. You will act as both a reliable operational anchor and a continuous improvement partner — collaborating across Sales, Finance and Systems teams to turn high‑touch, tribal‑knowledge procedures into predictable, automated, and scalable business processes.

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, Net Suite and YaaS; verify products, configuration, pricing, payment terms, and required documentation.
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions.
• Monitor orders from creation through delivery, following shipping lead times and proactively addressing delays while providing status updates to internal teams.
• Manage purchase order lifecycle and returns process according to company guidelines.
• Handle inbound order‑related support requests to maintain a positive customer experience.
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes.
• Identify workflow bottlenecks and implement process improvements to increase team efficiency by translating repetitive, rules‑based human tasks into structured data requirements, deterministic logic, and process maps, preparing them for automation or programmatic integration.
• Provide timely status updates and elevate issues to the Sr. Manager, Order Management — US.

• Minimum 5 years in a similar order processing, order management, or operations role with demonstrated success in actively transitioning complex, manual operational pipelines into automated or low‑touch systems.
• Prior experience collaborating with Sales, Finance, Customer Support and Logistics teams with exceptional ability to deconstruct a highly manual, multi‑step process into logical, sequential rules suitable for future automation.
• Proficient with Net Suite, Sales Force, SFDC Service Cloud, and Magento and Stripe with a deep understanding of relational data and how information syncs across primary business systems (such as CRMs, ERPs, and billing engines) via automated channels.
• Proficient with Office/G‑Suite apps (Docs, Sheets, Slides).
• Demonstrated ability to document SOPs and implement process improvements.
• Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn.
• Excellent written and verbal communication.
• Must be located in the San Francisco Bay Area…