Sr Mgr Connectivity & SW Fleet Ops

Position Summary

We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. The role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE), ensuring performance, reliability, cybersecurity, and continuous improvement of a connected surgical robotics platform. The leader will transition our service model from reactive to proactive, data-driven platform ownership at scale, leveraging IoT, cloud, Dev Ops, and AI/ML-enabled monitoring across global regions.

• Global Platform Operations Leadership
  • Build and scale a global operating model to run, maintain, monitor, and continuously improve the OTTAVA platform.
  • Own platform health, performance, reliability, and scalability across regions.
  • Define KPIs including uptime, deployment success, system performance, and remote resolution rates.
  • Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure, configure network settings (IP, VLAN, firewall rules, etc.) for secure connectivity, and support HL7/DICOM interoperability.
  • Maintain detailed documentation of network configurations, device mappings, and support procedures.
• Software Deployment Center of Excellence (CoE)
  • Establish and lead a global CoE for software deployment, release management, and change control.
  • Define standardized deployment processes, governance, and validation frameworks.
  • Ensure safe, compliant, and efficient deployment across the installed base.
• Monitoring, IoT & Remote Diagnostics
  • Implement real-time monitoring and observability frameworks with IoT and telemetry.
  • Drive predictive diagnostics using AI/ML to proactively detect and resolve issues.
  • Establish 24/7 global monitoring operations with follow‑the‑sun coverage.
  • Monitor network performance and device connectivity using tools and dashboards, and recommend improvements to reduce downtime.
• Dev Ops, Automation & Cloud Operations
  • Lead Dev Ops practices, including CI/CD pipelines and automation.
  • Standardize tools and enhance operational efficiency through automation.
  • Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g., EMRs, PACS).
  • Provide remote and on‑site technical support for network‑related problems affecting clinical workflows.
• Data‑Driven Insights
• Cross‑Functional Leadership
  • Collaborate with global stakeholders across engineering, service, and commercial teams.
  • Align platform operations with product and service strategies.
• Cybersecurity & Compliance
  • Ensure secure deployment and operations aligned with regulatory standards.
  • Manage vulnerabilities, patching, and risk mitigation.
  • Ensure compliance with hospital cybersecurity policies and HIPAA regulations.
  • Review IT security assessments and MDS2 documentation for device preparation and deployment activities.

• 8+ years of experience in software engineering, IT, computer science, biomedical engineering, or platform operations.
• Experience leading global platform or IoT operations at scale.
• Experience in healthcare IT, networking, or medical device integration.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and wireless networking.
• Familiarity with healthcare data standards (HL7, DICOM) and EMR systems.
• Experience with network monitoring tools and troubleshooting utilities.
• Experience troubleshooting TLS handshake issues.
• Strong expertise in cloud (AWS), Dev Ops, monitoring, and automation.
• Proven ability to manage large, global, cross‑functional teams.
• Experience in software release management and deployment governance.
• Strong communication and executive stakeholder engagement skills.

• Experience with connected medical devices and preferably robotics platforms.
• Knowledge of regulated environments (FDA, MDR).
• Experience building Centers of Excellence.
• Background in AI/ML or predictive analytics.
• CCNA or equivalent certification.
• CompTIA Network+ or Security+ certification.
• Certified Biomedical Equipment Technician (CBET) a plus.

• Strategic and execution‑focused leadership.
• Global…