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Senior AI-Driven Salesforce Service Cloud Analyst
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-06-30
Listing for:
Palo Alto Networks
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
IT Business Analyst, CRM System
Job Description & How to Apply Below
Palo Alto Networks is seeking an experienced IT Business Analyst to transform Customer Support operations through AI. This role emphasizes maximizing efficiency and delivering proactive service via Salesforce Service Cloud.
The candidate will engage in responsibilities like defining requirements for customer journeys, optimizing workflows, and collaborating with cross-functional teams. A crucial aspect is the focus on AI to enhance customer self-service and provide predictive support experiences.
With a competitive salary range of $126,000 to $205,500 annually, the position offers excellent benefits!
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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