Manager, Product Solutions Expert; Technical Support Engineering

Manager, Product Solution Expert

The Manager, Product Solution Expert will lead a team of high-performing Product Solutions Experts, overseeing delivery excellence, solution design, and customer satisfaction across some of our most strategic enterprise accounts. You will play a critical role in scaling delivery, mentoring talent, and shaping how Eightfold's products are deployed globally.

Responsibilities

• Manage a team of Product Solutions Experts responsible for delivering implementations and ongoing technical support for enterprise clients.
• Oversee project delivery across accounts to ensure technical excellence, timely execution, and customer satisfaction.
• Provide strategic guidance to team members on complex solutioning, integrations, and customer engagement.
• Serve as an escalation point for key customer challenges and collaborate cross-functionally to drive resolution.
• Partner with Customer Advisors, PMs, and Engineering to align on customer goals, roadmap, and delivery plans.
• Review and improve solution design, architecture, and integration approaches across ATS, HRIS, and third-party systems.
• Build best practices, reusable assets, and standardized processes to improve delivery efficiency and quality.
• Mentor and upskill team members in technical areas (e.g., APIs, SQL, Python), customer management, and consulting skills.
• Contribute to the evolution of AI interview and functional round delivery frameworks.
• Track team performance metrics, capacity planning, and support hiring and onboarding efforts.
• Represent the PSE function in leadership forums, sharing insights from the field and shaping product and process improvements.

Qualifications

• Hands-on experience in managing a team of 5-10 people.
• 10+ years of experience in product implementation, technical consulting, or solution architecture, with at least 2–3 years in a leadership or team management role.
• Strong technical background in designing and implementing integrations using REST APIs, JSON, SQL, XML, and Python.
• Experience leading enterprise SaaS implementations in a customer-facing role.
• Ability to coach and mentor team members on technical, functional, and client-facing skills.
• Exceptional project oversight, stakeholder management, and escalation handling abilities.
• Ability to thrive in ambiguity, drive outcomes, and lead change in a fast-paced, high-growth environment.
• Excellent communication skills, including executive presence, negotiation, and structured problem-solving.
• Degree in Computer Science, Engineering, or related field preferred.
• Big 4 consulting or enterprise transformation experience is a strong plus.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold:

At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Please note that this role is only available in our HQ office in Santa Clara, CA. This role is hybrid.