Senior Manager, Global IT Operations

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

Salary:

$ - $

Location:

Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

The Senior IT Manager – Global Semiconductor R&D Lab IT Support manager is responsible for providing strategic and operational leadership for IT services supporting Applied Materials’ global semiconductor R&D Labs and cleanroom environments. This role leads global teams and vendor partners to ensure secure, reliable, and high‑availability Lab IT operations, including MES platforms, equipment automation, and tool integration systems that enable advanced semiconductor R&D.

This position plays a critical role in stabilizing mission‑critical Lab systems, scaling global support models, and aligning IT services with R&D priorities, while maintaining strong governance, security, and compliance.

• Lead global 24x7 IT support operations for semiconductor R&D Labs across multiple regions and time zones
• Define and execute the global operating model for Lab IT support, including SLAs, KPIs, escalation paths, and support governance
• Build, mentor, and manage high‑performing global support teams and strategic vendor partners
• Own operational support for R&D Lab IT systems, including:
  Manufacturing Execution Systems (MES) used in R&D Labs, Equipment automation and tool integration platforms, Lab applications, data platforms, and metrology systems
• Provide leadership for IT–OT integration, including secure connectivity between MES, automation systems, and semiconductor Lab tools
• Drive incident, problem, and change management, including root cause analysis and continuous improvement initiatives
• Enforce cybersecurity, access governance, and data protection controls in sensitive R&D Lab environments
• Support new R&D Lab builds, tool onboarding, automation expansion, and technology transitions, aligned with global IT standards

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred)
• 10+ years of progressive IT experience, including leadership of global, mission‑critical environments
• Demonstrated experience supporting semiconductor R&D Labs or cleanroom‑based environments
• Strong experience with: MES platforms in semiconductor labs or R&D environments, Equipment automation, tool connectivity, and data acquisition systems, Metrology and inspection systems, IT–OT convergence and secure architectures
• Proven ability to lead global teams, influence senior stakeholders, and manage vendors
• Strong communication, decision‑making, and cross‑functional leadership skills

• Global IT Operations & People Leadership
• Semiconductor R&D Lab IT, MES & Equipment Automation
• Incident, Problem, and Change Management
• Security, Risk, and Access Governance
• Stakeholder & Vendor Management

• High availability and stability of R&D Lab IT, MES, and automation systems
• Reduction in Sev‑1 / Sev‑2 incidents and improved MTTR
• SLA, KPI, and audit performance across global Lab sites
• Strong satisfaction from R&D engineers…