Senior Order Processor

Senior Order Processor

Santa Clara, CA

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company's mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong company culture and employees located in over 14 countries. Yubico's headquarters are based in Stockholm, Sweden, Santa Clara, CA and Singapore. Aligned with our mission to make the internet more secure for everyone, Yubico donates Yubi Keys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Yubico Values:
We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates Yubi Keys to organizations in need all over the world (you can read more about our work here).

Social Connection:
Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on Linked In and our awards here.

The Role:

We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), Net Suite and Yubi Key as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

The ideal candidate should also look at existing manual, multi-step operations and actively analyze how to transition them into seamless, automated flows. You will act as both a reliable operational anchor and a continuous improvement partner - collaborating across Sales, Finance, and Systems teams to turn high-touch, tribal-knowledge procedures into predictable, automated, and scalable business processes.

Tasks & Responsibilities:

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, Net Suite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
• Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• Manage purchase order lifecycle and returns process according to company guidelines
• Handle inbound order-related support requests to maintain a positive customer experience
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
• Identify workflow bottlenecks and implement process improvements to increase team efficiency by translating repetitive, rules-based human tasks into structured data requirements and deterministic logic and process maps, preparing them for automation or programmatic integration
• Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

Basic Qualifications:

• Minimum 5 years in a similar order processing, order management, or operations role with demonstrated success in actively transitioning complex, manual operational…