Sr Mgr Connectivity & SW Fleet Ops

Company Overview

At Johnson & J. Belief that health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & J. provides an inclusive work environment where each person is considered an individual. We respect the diversity and dignity of our employees and recognize their merit.

Customer Management

Technical Field Service

Professional

Santa Clara, California, United States of America

Position Summary

We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. This role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE), ensuring performance, reliability, cybersecurity, and continuous improvement of a connected surgical robotics platform.

This leader will drive the transition from reactive service to proactive, data‑driven platform ownership at scale, leveraging IoT, cloud, Dev Ops, and AI/ML‑enabled monitoring. The role operates across global regions and partners closely with R&D, Service, Quality, Regulatory, and Cybersecurity teams to deliver a world‑class connected platform experience.

• Build and scale a global operating model to run, maintain, monitor, and continuously improve the OTTAVA platform.
• Own platform health, performance, reliability, and scalability across regions.
• Define KPIs including uptime, deployment success, system performance, and remote resolution rates.
• Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure.
• Configure network settings (IP, VLAN, firewall rules, etc.) to ensure secure and reliable connectivity.
• Support HL7, DICOM, and other healthcare data standards for interoperability.
• Work closely with hospital IT administration, network engineering, biomedical engineering, clinical informatics, and vendor teams to coordinate device deployments.
• Maintain detailed documentation of network configurations, device mappings, and support procedures.

• Establish and lead a global CoE for software deployment, release management, and change control.
• Define standardized deployment processes, governance, and validation frameworks.
• Ensure safe, compliant, and efficient deployment across the installed base.

• Implement real‑time monitoring and observability frameworks leveraging IoT and telemetry.
• Drive predictive diagnostics using AI/ML to proactively detect and resolve issues.
• Establish 24/7 global monitoring operations with follow‑the‑sun coverage.
• Monitor network performance and device connectivity using tools and online dashboards.
• Recommend improvements to enhance system reliability and reduce downtime across an installed base.

• Lead Dev Ops practices including CI/CD pipelines and automation.
• Standardize tools and improve operational efficiency through automation.
• Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g., EMRs, PACS).
• Provide remote and on‑site technical support for network‑related problems affecting clinical workflows.

• Develop dashboards and analytics to drive real‑time operational decisions.
• Link platform performance to service and business KPIs.

• Collaborate with global stakeholders across engineering, service, and commercial teams.
• Align platform operations with product and service strategies.

• Ensure secure deployment and operations aligned with regulatory standards.
• Manage…