Support Engineer

Employment Classification: Regular Full-time
Department: Customer Service
Location: US

• Provides technical support to global customers.
• Serves as key member of Technical Operations Team
• Manage Customer Account by providing technical directions and resolving technical issues
• On Site Customer Visit to help resolve technical issues.
• Troubleshoot technical issues and liaise with engineering or third party vendors to resolve product issues.
• Detailed understanding of product architecture, technical components, and application functionality
• Experience participating in product design and technical reviews related to new features or enhancements, providing product supportability and implementation feedback
• Subject matter expert in product deployment and operations
• Set up and document troubleshooting procedures for new products
• Proven ability to mentor and display leadership and ownership of issues and process with business interactions
• Support Nexenta Global customers ensuring that proper operating procedures are followed; service requests are being resolved as per SLAs

• Bachelor’s Degree / Master’s Degree preferred
• Experience in SAN Technologies and deep dive in Solaris, Solaris Internals, ZFS, Networking, NFS, CIFS, FC, ISCSI
• Knowledge on VMWARE V sphere and ESxi Skill set
• Experience in customer facing roles would be plus
• Previous experience in storage and systems architecture in an enterprise environment.
• Excellent verbal and written communication skills.
• The ability to lead an initiative through execution
• Excellent attention to detail.

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