IT Service Delivery Lead

Job Description

Arista Networks is an industry leader in client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $9 billion in revenue. Arista’s award‑winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience. Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with Cloud Vision and EOS, an advanced network operating system.

Arista is committed to open standards, and its products are available worldwide directly and through partners.

At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation.

You will work with software development engineers, systems integrators, business executives, product owners, and cross‑functional project teams to analyze business requirements, map functional workflows, and ensure high‑quality technical solutions. You will also act as the primary bridge between technical delivery teams and business stakeholders to ensure total alignment with corporate goals.

We are seeking a highly organized, proactive, and self‑motivated IT Service Delivery Lead to drive our business applications landscape. In this role, you will champion delivery by blending the strategic oversight of a Lead Project Manager with the analytical depth of a Business Analyst. You will oversee multi‑system integrations, optimize core platforms, and ensure high‑quality technical solutions that align with business goals.

• Project Leadership:
  Lead complex IT business application projects from inception through deployment using Agile methodologies.
• System Integration:
  Oversee data flow and structural architecture across multiple interconnected enterprise systems.
• Business Analysis:
  Gather technical requirements, map functional workflows, and translate business needs into technical specifications.
• Sprint Management:
  Maintain product backlogs, plan sprints, and run daily standups within Jira.
• Stakeholder Communication:
  Act as the primary bridge between technical teams and business executives to ensure alignment.

• Experience:
  
  10+ years of professional experience in Lead Project Manager, Business Analyst, Functional, or Consultant roles.
• ERP Expertise:
  Deep, hands‑on administrative or implementation experience with Net Suite is strictly required.
• Methodology:
  Proven mastery of Agile frameworks and expert‑level proficiency utilizing Jira for project tracking.
• Technical Breadth:
  Demonstrated success managing multi‑system integration environments and cross‑platform data flows.
• Soft Skills:
  
  Exceptional English communication skills, a proactive mindset, and top‑tier organizational abilities.

• Net Suite CRM:
  Direct experience configuring or managing Net Suite’s CRM application modules.
• Salesforce:
  Practical knowledge or administration experience with the Salesforce CRM ecosystem.