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Lead Customer Engineer

We are seeking a technical and customer-focused Lead Customer Engineer to drive complex, high-impact customer engagements. The role combines hands-on engineering with leadership: you will design, deploy, and optimize solutions involving interconnects, connectors, servers, and storage while coordinating cross-functional teams and ensuring successful outcomes for strategic customers.

Key Responsibilities

• Lead technical engagements with enterprise customers from discovery through design, implementation, and operational handover.
• Design and validate architectures that integrate interconnects, connectors, server platforms, and storage systems to meet performance, resilience, and scalability requirements.
• Perform hands-on deployment, configuration, and troubleshooting of hardware and firmware components including network interconnects and physical connectors.
• Collaborate with sales, solutions architects, product engineering, and support to produce clear technical proposals, statements of work, and implementation plans.
• Develop and maintain runbooks, diagrams, test plans, and documentation to ensure repeatable, reliable deployments and effective knowledge transfer.
• Mentor and coach customer engineers and field teams, driving technical excellence and continuous improvement across projects.
• Lead post-deployment activities including health checks, performance tuning, incident resolution, and escalation management.
• Serve as the customers trusted advisor, translating technical tradeoffs into clear business outcomes and guiding adoption of best practices and standards.
• Stay current with industry trends and vendor product roadmaps; contribute feedback to product teams and recommend enhancements based on customer experience.

Qualifications

• Bachelors degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience; advanced degree preferred.
• 2+ years of hands-on experience in customer-facing engineering roles or field engineering
• Deep technical knowledge of interconnect technologies and physical connectors (for example Ethernet, Fibre Channel, SAS, NVMe-oF, and their connector types) and experience integrating them with server and storage platforms.
• Proven experience with server hardware, storage arrays, SAN/NAS architectures, and associated firmware and management software.
• Strong troubleshooting skills across hardware, firmware, and networking layers; able to diagnose complex cross-domain issues in multi-vendor environments.
• Experience creating architecture designs, implementation plans, test procedures, and operational runbooks for enterprise deployments.
• Scripting or automation experience (Python, Power Shell, Ansible or similar) to automate validation, testing, and operational tasks.
• Excellent verbal and written communication skills with a track record of presenting to technical and executive stakeholders.
• Willingness to travel to customer sites as required and to work flexible hours during critical deployments and escalations

Benefits

• Medical, Vision, Dental
• 401k

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.