IT Program Manager

IT Program Manager

Location:

Santa Clara, CA

Service Now is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers.

We have high expectations and a career at Service Now means challenging yourself to always be better.

• Responsible for taking small to large, company-wide, mission critical programs/projects from original concept through final implementation
• Own and manage a portfolio roadmap, annual planning, budgeting
• Ensures adherence to product processes, quality standards and deliverables
• Provides overall communication and interfaces with all areas affected by the program/project including cross‑functional stakeholders, business sponsors and vendors
• Develops detailed program/project execution plan and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on‑time delivery within budget constraints
• Represents Service Now across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility

• Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS) or related field
• Combined 10-12 years project / program management experience with at least 7 years of that dedicated to running enterprise level deployments
• Proven experience in managing multiple large programs/projects in an enterprise environment delivering enterprise software products
• Solid experience in decision making and negotiations
• Proven record to overcome project crisis
• Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required
• Demonstrated consistent ability to lead cross‑functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles
• Familiarity with a fast paced project execution environment; mix of Agile and Waterfall

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Full‑time