IT Help Desk Support - Level II; MSP

Summary

Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of an IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include:
Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor‑specific hardware and software.

• End‑User assistance
• Point person with Windows Desktop related issues
• Assist with Windows Servers
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On‑boarding
• Network Services and Equipment Installation
• LAN/WAN Installation and Maintenance Support
• Network Hardware Support and Installation
• Door card access, wander guard, lighting, HVAC

• Having worked with a Managed Services Provider (MSP) in the past is a MUST!
• Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management;
  Helpdesk Representative; IT Service Desk; IT user support
• Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
• PSA (or Ticketing) software experience (i.e. Autotask)
• History of network and firewall administration (Sonicwall & Meraki).
• Basic knowledge of network, server, and workstation troubleshooting knowledge.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• A willingness to learn and grow

Employment Type: Full time

Location: Santa Clara, CA