Director of Graduate Technical Operations

Director of Graduate Technical Operations Skip to main content#Director of Graduate Technical Operations page is loaded## Director of Graduate Technical Operations Apply locations:
Santa Clara, CAtime type:
Full time posted on:
Posted Yesterday job requisition :
R7742##

Position Title:

Director of Graduate Technical Operations## Position Type:

Regular## ## Hiring Range:$91,800 to $114,785 annual;
Compensation will be based on education, experience, skills relevant to the role and internal equity.## ## Pay Frequency:

Annual The Director of Graduate Technical Operations is responsible for the administration, optimization, and strategic use of the Graduate Admissions Office’s constituent relationship management system, Slate CRM, and its integration with the university’s student information system, Workday Student.

This position serves as the primary functional expert for enrollment technology supporting graduate admissions operations. The Director of Graduate Technical Operations collaborates with Graduate Admissions leadership across 6 graduate schools, IT, and other campus partners to design and support business processes, data integrations, and reporting solutions that support Santa Clara University’s graduate recruitment, admissions, and enrollment goals.

The role includes responsibility for analyzing business requirements, recommending system improvements, and implementing technology solutions using Slate and Workday Business Process delivered capabilities. This position reports directly to the Vice Provost for Graduate Programs and supports strategic initiatives across all graduate programs.

The position has the option to be fully remote (with required in person meetings/trainings as needed) or hybrid from Santa Clara main campus in Santa Clara, CA.
** Essential

Job Duties
**** Slate CRM Administration and System Operations
*** Configure and maintain Slate-hosted applications for 6 different graduate school bases, including system configuration, workflow automation, testing, documentation, and production monitoring.
* Review current business practices and translate business requirements into functional specifications
* Coordinate and manage annual application cycle updates, including system configuration, workflow automation, testing, documentation, and production monitoring.
* Evaluate external vendor product capabilities and enhancements to determine alignment with institutional needs and strategic enrollment goals
* Manage system enhancement requests and translate business requirements into functional specifications in collaboration with technical teams and campus partners.
* Implement and maintain new functionality within the Technolutions Slate platform to support enrollment growth and operational efficiency.
* Serve as a subject-matter expert and internal resource for staff implementing new features and best practices within Technolutions Slate.
** Workday Business Process Support
*** Support and optimize Workday Student business processes related to admissions, matriculation, and student lifecycle events within Workday.  + Prospect Integration  + Application Integration  + Match and Merge Reconciliation  + Decision Integration  + Graduate EIB Integration  + Pre-WD/Decline Integration  + Test Scores Integration  + All processes specific to Graduate matriculation for 6 graduate schools, year-round
* Collaborate with campus stakeholders to maintain Workday business process workflows including approvals, notifications, and task routing.
* Assist in testing and implementing new Workday business process configurations and enhancements.
* Monitor integration points between Slate CRM and Workday Student to ensure accurate synchronization of applicant and student records
** Security and Access Management
*** Create and maintain role-based security permissions aligned with operational responsibilities for staff and faculty.
* Maintain and review system security roles and user access permissions within Slate and Santa Clara’s Entitlement Application
* Conduct periodic audits of security configurations to ensure compliance with institutional policies.
** Reporting and Data Analytics
*** Provide strategic oversight for…