VP, Autonomous IT Solution Adoption and FDE

VP, Autonomous IT Solution Adoption and FDE

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is one of the fastest-growing enterprise software companies and hurtling towards $20 billion in revenue. Our Autonomous IT solutions leverage AI and Service Operations products including ITSM, ITOM and CMDB to deliver exceptional outcomes to customers on one AI platform for business transformation.

We seek a VP of Solutions and Forward Deployed Engineering (FDE) to be a part of the management team for the largest business  role will drive strategic customer engagements, reference architectures and adoption motions working cross-functionally across Service Now with inbound and outbound PMs and with Go To Market functions.

The role will oversee a team of accomplished subject matter experts across IT service management, operations, data foundations and AI. This position reports to the SVP and GM for Service Operations.

The ideal candidate is someone who has a blend of practitioner and builder experience in IT domain delivering high impact solutions in real customer environments and scaling them through reference architectures and in-product adoption capabilities. We are looking for proven leaders who can work across the organization to deliver desired outcomes.

What you get to do in this role:

• Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership.
• Work collaboratively with product teams across technology domains to launch new solutions and features.
• Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions.

To be successful in this role you have:

• 15+ years of experience delivering transformative IT products and solutions in a combination of large scale and high growth environments.
• Deep domain experience in IT Service Management, Operations Management and Data Foundations including CMDB.
• Proven experience in AI driven solution transformations.
• Extensive experience building reference architectures to accelerate and scale customer outcomes.
• Extensive experience working closely with product in product feedback loops to design in-product nuances that accelerate customer adoptions.
• Practitioner-Product mindset with deep intimacy navigating complex customer environments AND building products.
• Customer-facing experience demonstrated impact at scale; executive-level customer relationship building is essential.
• High tolerance of ambiguity by operating in gray zones without absolutes.
• Extensive experience leading and extending highly experienced product managers and creating a collaborative, belonging and career fulfilling, team-based environment operating at high velocity motions.
• Excellent communication skills and ability to engage with technology leadership, CTOs and Enterprise Architects .

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations.  Joining Service Now is an opportunity to better yourself personally and professionally while solving real, enterprise challenges in AI era.

For positions in this location, we offer a base pay of $291,500 - $495,600 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.