Security Account Manager

Security Account Manager - Euro Staffs

Location:

Santa Clara, CA, US (On site; no remote available).

Employment type:

Full‑Time. Salary: $65,000 – $75,000 plus commissions.

The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high‑quality cybersecurity services, proactive guidance, and clear communication.

• Identify and utilize networking opportunities with customers and other SAMs.
• Implement security industry best practices; work with SOC personnel to standardize processes, practices, and service delivery for customers.
• Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines.
• Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance.
• Implement key performance measures, scorecards, and reporting methods in cooperation with business managers to enhance security team effectiveness and performance.
• Meet regularly with customers (QBRs/MBRs) and White Dog management for account reviews.
• Assist in preparation of RFP, RCA, and other customer requests.
• Serve as an escalation point for customer issues, security events, service concerns, and operational blockers.
• Support customer onboarding, stabilization, documentation, and transition into recurring service management.
• Monitor account health, customer satisfaction, service performance, and renewal readiness.
• Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate.
• Ensure timely follow‑up on customer action items, internal dependencies, open tickets, projects, and service escalations.
• Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer‑ready manner.
• Maintain accurate account documentation, meeting notes, action items, and customer communication records.
• Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities.
• Be available for on‑call activities.
• Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks.
• Knowledge of security concepts such as cyber‑attacks and techniques, threat vectors, risk management, incident management, and other related areas.
• Strong verbal and written communication skills, including the ability to translate technical issues into business‑focused recommendations.
• Proven ability to build trusted relationships with customers, stakeholders, and internal teams.
• Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow‑up items.
• Experience preparing customer‑facing reports, business reviews, service summaries, or executive updates.
• Knowledge of various operating system flavors including Windows, Linux, Unix.
• Understanding of cybersecurity concepts such as threat vectors, incident response workflows, risk management and mitigation strategies.
• Ability to manage difficult customer conversations with professionalism, urgency, and accountability.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value.
• Excellent interpersonal skills and professional demeanor.
• Proficient in Microsoft Office applications.

• Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge.
• Applicants must be a U.S. Citizen to support ITAR requirements for clients.
• 2–4+ years of experience in…