Senior HPC Support Engineer - Ethernet and AI Infrastructure

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with one of our prestigious customers onsite and remotely. You will be passionate about data center and networking technologies, providing comprehensive solutions for sophisticated installations, maintenance, and operations of cutting‑edge networking products. You will act as the primary point of contact for this customer, spending a minimum of one week per month at the customer site in Memphis, TN, US, supporting technical questions, debugging, and issue resolution.

As a member of our NVEX Global Technical Support team you are a conscientious, proficient communicator, fundamentally interested in taking ownership in resolving issues while ensuring high customer satisfaction and collaborating regularly with Engineering, Marketing, and Support teams on technical matters.

• Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and problem solving for customers installing our products and supporting systems using Linux operating systems (multi‑distro), focusing on NVIDIA Ethernet Switching technologies and our End‑to‑End solutions such as NVIDIA Spectrum‑X.
• Respond to customer product support inquiries via telephone, email or conference calls.
• Resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Participate in multi‑functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource, develop, re‑define and document standard methodologies to provide to internal teams (Support/R&D) for support processes and improvements.

• 5+ years of experience providing in‑depth customer support and debugging for hardware and software products.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Experience using established AI technologies in day‑to‑day job responsibilities.
• Established knowledge of enterprise platform and systems engineering, understanding Linux triage, knowledge of servers and ability to resolve hardware and/or OS internal issues.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self‑motivation, and team orientation with professional‑level communication skills and the ability to maintain and lead the overall resolution for any critical issue raised by our customer under all circumstances.

• Networking technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) at the enterprise level.
• Linux OS including system administration and networking (LFCS / RHCSA).
• Ability to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (Docker, Kubernetes).
• Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in daily work routine.

• Experience solving problems in large‑scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
• Linux, networking and NVIDIA AI infrastructure and operations certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP‑AII/AIO/AIN.
• Shell scripting (Python, Bash, Ansible, YAML, etc.).
• Effective and comprehensive fixing / debugging methodology.

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer you and your family at

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD – 172,500 USD for Level 3 and 120,000 USD – 207,000 USD for Level 4.

You will also be eligible for equity and benefits.

NVIDIA is committed to fostering an inclusive work environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.