Product Support and Testing Analyst Santa Clara, CA - onsite

Job Title:

Product Support and Testing Analyst

Location – Santa Clara, CA – 5 days onsite

• Skill 1 – Experience of working on a MES solution and /or Semiconductor space
• Skill 2 – Proven experience in / Functional Knowledge of an MES system, Factory Works MES would be an advantage
• Skill 3 – Acts as a business Analyst for R & D Lab Operations teams, supporting mainly, but not limited to, MES (Manufacturing Execution System).

• Skill 1 – Configure MES System to meet business needs

• Responsible for developing end-to-end digital operational process flow to effectively run Semiconductor R & D Lab.
• Acts as a business Analyst for R & D Lab Operations teams, supporting mainly, but not limited to, MES (Manufacturing Execution System).
• Assess the business requirement and work with BPA/End users to review/streamline the requirement to deliver business value.
• Configure MES System to meet business needs.
• Document and maintain MES Modelling process.
• Collaborates with IT portfolio managers, PM & customers to co-develop a MES roadmap and drive products and features from concept to launch in a fast-paced environment.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks
• Works with user-focused groups to define the self-service user experience, support, and monitoring for customers.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Define and write/review the Functional process document (FS) in line with the BPD/BRD.
• Present the FS to Technical architect for them to complete the design
• Review and approve the technical design working with Business
• Support the functional architecture for multiple processes in a semiconductor lab.
• To Support Global business per their time zones.
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
• Review the UAT test case and work with business and execution team closely to complete the UAT

• Fluent in English Writing, Listening. Balance of technical knowledge and business acumen
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• Proven experience in / Functional Knowledge of an MES system, Factory Works MES would be an advantage.
• Prior working experience in semiconductor industry or semiconductor knowledge will be preferred.

• Bachelor’s degree and at least a year of product or project development experience
• Experience of working on a MES solution and /or Semiconductor space.
• Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles
• Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.

0-10%

7-12 Years