VP, Autonomous IT Solution Adoption and FDE

Job Description

Service Now is one of the fastest-growing enterprise software companies and hurtling towards $20 billion in revenue. Our Autonomous IT solutions leverage AI and Service Operations products including ITSM, ITOM and CMDB to deliver exceptional outcomes to customers on one AI platform for business transformation.

We seek a VP of Solutions and Forward Deployed Engineering (FDE) to be a part of the management team for the largest business  role will drive strategic customer engagements, reference architectures and adoption motions working cross-functionally across Service Now with inbound and outbound PMs and with Go To Market functions.

The role will oversee a team of accomplished subject matter experts across IT service management, operations, data foundations and AI. This position reports to the SVP and GM for Service Operations.

The ideal candidate is someone who has a blend of practitioner and builder experience in IT domain delivering high impact solutions in real customer environments and scaling them through reference architectures and in-product adoption capabilities. We are looking for proven leaders who can work across the organization to deliver desired outcomes.

What you get to do in this role:

• Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership.
• Work collaboratively with product teams across technology domains to launch new solutions and features.
• Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions.

To be successful in this role you have:

• 15+ years of experience delivering transformative IT products and solutions in a combination of large scale and high growth environments.
• Deep domain experience in IT Service Management, Operations Management and Data Foundations including CMDB.
• Proven experience in AI driven solution transformations.
• Extensive experience building reference architectures to accelerate and scale customer outcomes.
• Extensive experience working closely with product in product feedback loops to design in-product nuances that accelerate customer adoptions.
• Practitioner-Product mindset with deep intimacy navigating complex customer environments AND building products.
• Customer-facing experience demonstrated impact at scale; executive-level customer relationship building is essential.
• High tolerance of ambiguity by operating in gray zones without absolutes.
• Extensive experience leading and extending highly experienced product managers and creating a collaborative, belonging and career fulfilling, team-based environment operating at high velocity motions.
• Excellent communication skills and ability to engage with technology leadership, CTOs and Enterprise Architects.

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining Service Now is an opportunity to better yourself personally and professionally while solving real, enterprise challenges in AI era.

For positions in this location, we offer a base pay of $291,500 - $495,600
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply,…