IT Support Engineer

Overview

We’re looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik’s IT systems running smoothly day to day. This person will support employees with hardware, software, networking, and workplace technology needs, while helping maintain a reliable and secure IT environment. This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools.

This role is onsite 5 days/week at our Santa Clara, CA office!

• Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
• Set up and configure new hire equipment, user accounts, access permissions, and software
• Troubleshoot hardware, software, network, printer, and AV issues across the office
• Install, maintain, and repair computers, peripherals, and conference room equipment
• Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
• Manage IT inventory, asset tracking, and equipment lifecycle needs
• Perform routine system, security, and connectivity checks
• Document support issues, resolutions, and internal IT processes
• Partner with vendors to resolve hardware, internet, networking, or office IT issues
• Support office infrastructure needs such as cabling, access points, and conference room setup

• 5+ years of experience in IT support, desktop support, or systems support
• Experience supporting Windows, macOS, and Linux systems in a production environment
• Experience with Google Workspace administration
• Experience supporting iOS and Android devices
• Strong troubleshooting skills across hardware, software, and basic networking issues
• Familiarity with Jira Service Management and Confluence
• Experience with printers, conference room AV systems, and workplace IT support
• Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
• Hands-on experience with IT hardware, peripherals, and office equipment
• Experience with Uni Fi, Meraki, Fortinet, or similar networking tools is a plus
• Basic scripting skills in Python, Bash, or Power Shell are a plus

Salary Range: $120,000 - $170,000

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique position in the AV industry with a clear trajectory toward sustainable growth and profitability. We are committed to an inclusive and diverse team.

We have delivered complete, proprietary AV technology — an integration of software and hardware — to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile—with defined point-to-point delivery—we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors.

We connect people of extraordinary talent and experience to create a more resilient supply chain and contribute to our environment’s sustainability, with a culture that emphasizes collaboration, respect and agility.