Audio​/Video Technician

Job Title

Pay Range: $24hr - $29hr

• Typically has 5 to 7 years of related work experience.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool Service Now for all related incident tracking, service tickets, and change requests.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols.
• Extensive knowledge of video infrastructure and endpoint equipment, including the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Familiarity with media encoders similar to Wirecast and OBS.
• Understanding of eCDN management and other enterprise video collaboration products and services.
• Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco Web Ex Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Experience operating audio and video equipment for live events such as All Hands and Townhalls.
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.