Sr. Manager, Information Security Crisis Communications

** Our Mission*
* At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

** Who We Are*
* In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

** Job Summary*
* As Senior Manager, Crisis Communications & Security Reputation Management within Info Sec, you will serve as the strategic communications leader embedded directly in our security organization. You will own communications strategy across PSIRT (Product Security Incident Response Team), Threat Command, Incident Command, and Security Operations, ensuring that complex security narratives reach the right audiences, customers, regulators, partners, media, and the board, with precision, speed, and consistency.

** Key Responsibilities*
* + Own external and executive communications strategy for all PSIRT-managed product security incidents, CVE disclosures, and security advisories, partnering closely with PSIRT, Legal, and Product Security to develop stakeholder-appropriate messaging.

+ Develop and maintain communications templates, response playbooks, and escalation protocols for rapid-deployment during active security events.

+ Establish and enforce SLAs for communications delivery against PSIRT disclosure timelines and customer notification requirements.

+ Serve as communications lead embedded within Incident Command during active product security incidents, data disclosure events, and high-impact security scenarios.

+ Translate rapidly evolving technical incident data into accurate, appropriately scoped communications for executive leadership, customers, and external stakeholders, under real-time operational pressure.

+ Partner with Legal, Risk & Resilience, and Corporate Affairs to ensure coordinated response across all communications channels.

+ Facilitate post-incident communications reviews and integrate learnings into governance frameworks and playbooks.

+ Develop communications strategy and materials supporting Threat Command outputs, translating threat intelligence and adversary analysis into clear external narrative.

+ Advise on public positioning for threat research publications, intelligence disclosures, and proactive threat briefings for government, regulatory, and industry audiences.

+ Develop and maintain the Info Sec communications materials for board and C-suite briefings, ensuring that security posture, program health, and incident status are communicated with appropriate framing for executive and board audiences.

+ Serve as a trusted advisor to Info Sec VP leadership on reputational dimensions of security decisions, regulatory engagement, and industry positioning.

+ Design and maintain enterprise-grade crisis governance structures, escalation frameworks, and response metrics within the Info Sec communications function.

+ Build executive reporting frameworks that provide real-time visibility into communications program performance, escalation response times, and stakeholder engagement outcomes.

** Qualifications*
* ** Required Qualifications*
* + 6+ years of experience in corporate communications, crisis communications, or public affairs, with demonstrated experience advising C-suite and…