Support Lead

Provide end‑to‑end support for lab setup, including hardware and software configurations, to support various testing and operational needs.

Handle tasks related to physical network infrastructure, such as cabling, connectivity, and hardware installation, ensuring seamless communication and functionality across network devices and servers.

Oversee and resolve power and cooling issues within the lab environment, ensuring optimal operational conditions. This includes monitoring, troubleshooting, and implementing solutions to maintain system stability and efficiency.

• Troubleshoot and resolve critical and complex tickets.
• Create root cause analysis for critical issues/faults (hands‑on working).
• Implement necessary preventive measures to reduce future defects.
• Provide technical assistance to team members in resolving customer issues.
• Execute continuous improvement activities and improve team performance.

• Experience with Cisco Switches and Routers, UCS servers, IOS XR and Sonic software.
• Testing of optical networks.
• Experience with traffic generators.
• Configuring JSON files with version control.
• CCNA or any hardware and networking certification is good to have.

• Conversant with Git and Python (basic knowledge, open mindset to learn).
• Basic Python hands‑on experience required.
• Willing to handle new tech stack inclusion and learn new implementations.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.