Director, Customer Engineering ( AI Startup
Listed on 2026-07-29
-
IT/Tech
Systems Engineer, Business Systems & Technology Analysis, Data Science Manager, AI Engineer (Applied/Software)
Location:
Santa Clara, CA (HQ) 3 days per week
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
Location:
Santa Clara, CA (HQ) 3 days per week
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
About The Role
We are looking for a Director to lead and scale a high-impact global team responsible for delivering value to some of Eightfold’s most strategic enterprise customers.
What You’ll Own
Strategic Leadership & Org Building
- Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions.
- Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development.
- Establish a culture of ownership, technical excellence, and customer obsession.
Customer Impact & Delivery Excellence
- Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization.
- Partner with senior customer stakeholders as a trusted advisor, driving adoption and long-term value realization.
- Lead executive-level escalations and ensure strong governance across complex deployments.
Solutioning & Technical Excellence
- Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms.
- Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations.
- Drive standardization through reusable frameworks, accelerators, and best practices.
Cross-Functional Influence
- Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities.
- Act as the voice of the customer, influencing product innovation and go-to-market strategy.
- Contribute to global initiatives, including AI-driven frameworks and solution evolution.
Operational Rigor & Scale
- Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity.
- Drive capacity planning, forecasting, and resource optimization across regions.
- Continuously improve delivery processes to enable scalability and predictability.
What We’re Looking For
- 10–15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
- 5+ years in leadership roles, managing and scaling high-performing teams.
- Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
- A Player-Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
- Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
- Exceptional stakeholder management and executive presence, with the ability to influence at C-level.
- Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes.
- Background in top-tier consulting firms or enterprise transformation programs is a strong plus.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Why This Role
- Opportunity to shape how AI transforms talent at a…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).