Desktop Support Technician

Responsibilities

• Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
• Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
• Support a mixed OS environment:
  Mac, Windows, and Linux
• Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
• Support and troubleshoot collaboration tools:
  Slack, Teams, Zoom
• Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
• Support AWS and light GCP environments as needed
• Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

• Comfortable working independently with light day-to-day oversight
• Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
• Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)
• Strong remote communicator who stays responsive and proactive between on-site visits
• Comfortable with basic new-hire /termination IT provisioning workflows

Demonstrates expertise in AI tool enablement, remote hardware and software troubleshooting, and support across diverse operating systems. Proficient in managing IT provisioning workflows and utilizing modern collaboration and ITSM tools.