Logistics Program Manager

Role:
Technical Program & Integration Manager - Logistics Platforms & Digital Enablement Job Description Role Mission

Stabilize and optimize SAP TMS, SAP EWM, and SAP ECC/S4; lead the in-transit visibility and exception-management pilot; and deliver a portfolio of internal applications that replace fragmented, manual processes. This is a senior, hands-on technical program leadership role: the successful candidate owns end-to-end architecture, directs data and BI resources, approves design documents, and drives the client's logistics platforms from early-stage into reliable, measurable operating capability — while accelerating the next wave of digital enablement.

• Assess post-launch state, open issues, workarounds, process gaps, and adoption barriers across SAP TMS and SAP EWM.
• Create and maintain a prioritized backlog for defects, enhancements, integrations, training, and process maturity.
• Coordinate interfaces and cross-system dependencies involving IBP, GTS, and other enterprise applications and data sources.
• Establish structured intake, triage, root-cause analysis, escalation, and closure practices for platform issues and enhancement requests.
• Support release planning, test strategy, UAT coordination, defect resolution, readiness reviews, and post-deployment stabilization, including the ECC-to-S/4
  
  HANA transition.
• Develop process maps, SOPs, role-based training, and knowledge materials that improve consistent global adoption.
• Define platform health, adoption, and value metrics; provide concise status, risk, dependency, and decision reporting to leadership.

• Lead business readiness and cross-functional execution for the in-transit dashboard and exception-management pilot, coordinating the platform provider, Command Center labor, and cross-functional stakeholders.
• Define operating processes, data needs, success measures, escalation paths, and go/no-go criteria for new requirements.
• Work with the platform provider to configure and optimize exceptions, agents, alerts, dashboards, and on-demand reporting.
• Validate that alerts and exceptions are actionable, appropriately prioritized, and connected to clear response ownership.
• Coordinate testing, issue triage, user feedback, and training; document playbooks and manual backup processes for continuity.
• Develop near-term and long-term roadmaps, including criteria and dependencies for moving selected dashboard and agent capabilities in-house once data is complete, validated, and reliable.

• Lead discovery, prioritization, and delivery for internal tools that replace fragmented or manual processes. For each application, define the problem statement, users, requirements, data model, workflow, controls, integration needs, minimum viable product, test plan, launch plan, support model, and measurable success criteria. Initial portfolio:
• Services Enablement Request Form and Database. A common intake experience for new lanes, locations, services, and related requests, with cross-functional workflows, checklists, approvals, status visibility, and auditable ownership.
• Scorecard and Q  Automation. Standardize inputs and automate recurring reporting to improve the timeliness and consistency of scorecards and quarterly business review materials.
• Electronic Routing Guide. Convert existing rules to a new electronic routing guide that provides carriers and account numbers to move purchase orders, replacing the current external solution, with controlled content, password protection, purchase-order validation, ownership, searchability, and documented change management.

• Author and maintain Business Requirements Documents (BRDs) and Functional Specification Documents (FSDs) with testable acceptance criteria.
• Own the enterprise architecture and solution blueprints for in-scope platforms, including current-state and target-state views, integration patterns, canonical data models, and interface contracts.
• Maintain a technology roadmap and an innovation…