Managed XSIAM Service Delivery Lead

Job Title

Value Delivery

Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers

Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases

Advise customers on best practices for alert tuning, data onboarding, and correlation optimization

Drive continuous improvement in customer security posture and measurable time-to-value outcomes

Operational Excellence

Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery

Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings

Translate complex detection and response concepts into actionable guidance for diverse audiences

Collaboration & Enablement

Partner with Unit 42's SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment

Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency

Champion customer needs internally, advocating for enhancements and escalations where needed

Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

Qualifications

5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)

Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding

Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments

Excellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiences

Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs

Deep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologies

Bachelor's degree in Computer Science, Information Security, or a related field

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.

A description of our employee benefits may be found here.

$ - $/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accomm

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.