IT Helpdesk Support Specialist
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-08-12
Listing for:
Halo Agencies
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team
- This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service.
- This role is going to be onsite and is able to support on-call after hours
- 5 years of experience in IT or a related field
- Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications
- Associate’s degree in IT, Computer Science, or related field
- Ability to work after hours, if needed
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP
- Knowledge of Active Directory and user account management
- Strong communication and customer service skills to assist non-technical users effectively
- Willingness to learn and adapt to new technologies and processes
- Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
- CompTIA A+, Network+, or similar certifications are a plus
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment
- Bachelor’s degree in IT, Computer Science, or related field
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