Senior Infrastructure Engineer

Who we are:

Picarro Inc., based in Santa Clara, CA, is a leading technology company specializing in high-precision gas analyzers and optical spectroscopy instruments, built on Cavity Ring-Down Spectroscopy (CRDS) for ultra-sensitive trace gas detection.

What We Do

• Natural Gas:
  Optimize utility networks with advanced methane detection and real-time insights.
• Ethylene Oxide Compliance:
  Enable sterilization facilities to meet evolving regulations with reliable monitoring and expert support.
• Environmental Science:
  Deliver accurate, low-maintenance gas and isotope data for impactful research.
• Semiconductors:
  Provide ppt-level AMC monitoring to protect clean rooms, boost yield, and reduce downtime.

About The Role:

As part of the IT Infrastructure Engineering team within the broader IT Experience organization (IT Operations + IT Engineering), you will be instrumental in designing and supporting the systems that power our global workforce. We are looking for a hands-on IT Engineer with deep expertise in global network infrastructure, cloud applications, endpoint management, and security.

What You'll Do

As an IT Infrastructure & Cloud Engineer, you will:

• Collaboration Platforms Management:
  Oversee collaboration tools like Microsoft Teams, Zoom, Slack, Office 365, and Git Hub, ensuring seamless integration, security, scalability, and adherence to ISO 27001, SOC2, and ISO 9001 compliance standards. Drive the adoption of AI features (e.g., Microsoft Copilot) to enhance productivity and collaboration.
• Identity and Access Management:
  Oversee SSO and MFA integration using tools like Okta for secure access across enterprise applications, ensuring compliance with security and identity management standards.
• Security Measures:
  Implement security best practices, including encryption and access control mechanisms, ensuring compliance with relevant security regulations.
• Operating Systems Administration:
  Secure and optimize Linux (CentOS/Red Hat/Ubuntu), macOS, and Windows systems to meet performance and security standards, in alignment with ISO 27001, SOC2, and ISO 9001.
• IT Asset Management:
  Use Snipe-IT to track and manage IT assets, handle check-ins/check-outs, generate QR codes, and manage warranties and licenses, ensuring compliance with ISO 9001 quality standards.
• System Monitoring:
  Set up monitoring and logging with tools like Grafana, ELK Stack, and Loki to ensure system performance, reliability, and compliance with relevant security and quality standards.
• Cloud Infrastructure Management:
  Design and maintain scalable, secure cloud environments on AWS, utilizing EC2, RDS, S3, and VPC, ensuring compliance with ISO 27001 and SOC2 standards.
  
  Automated Deployments:
  Use IaC tools (Terraform, Ansible, Cloud Formation) to automate cloud resource provisioning and configuration, ensuring compliance with security and quality management frameworks.
• Engineering Team
  
  Collaboration:
  
  Work with product teams to improve application scalability and automate development and release processes, ensuring quality and security compliance.
• On-Call Support:
  Provide global on-call support for critical systems and services.

Required Qualifications:

• 6-10 years of experience in complex network infrastructure management, AWS network operations, and security practices.
• Proven expertise in IT infrastructure management, including network operations and cloud security within AWS environments.
• Strong understanding of security best practices and protocols for cloud systems, including encryption, access control, and identity management.
• Bachelor's degree in computer science or related field.
• Hands-on experience with AWS services like EC2, RDS, S3, VPC, and other cloud-based technologies.
• Experience with identity and access management tools like Okta, as well as SSO and MFA implementations.
• Experience in managing collaboration platforms such as Microsoft Teams, Zoom, Slack, and Office 365, ensuring compliance with security and regulatory standards.
• Familiarity with tools like Grafana, ELK Stack, Terraform, Ansible, and Cloud Formation for infrastructure automation.
• Experience in leading security and compliance efforts in accordance with ISO 27001, SOC2, and ISO 9001.

Additiona…