Deskside Support Technician

A Bachelor’s or Higher Degree is the minimum entry required for the position

We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Santa Clara USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands‑on, customer‑focused, and capable of resolving technical issues efficiently.

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
• Respond promptly to VIP support requests, ensuring high‑quality service and minimal downtime.
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Maintain accurate documentation of incidents, service requests, and asset movements.
• Collaborate with remote IT teams and escalates issues when necessary.
• Follow IT policies, procedures, and security standards.
• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Experience with Zebra printers and related tools (e.g., ZPL, Zebra Designer).
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Experience supporting VIP or executive users.
• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified:
  Modern Desktop Administrator Associate

The pay range for this role is $55,000 - $60,000
* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_A”