Sr.Business Process Consultant

N/a

• Lead less complex and smaller teams than Principal Business Process Consultants acting as the functional solution lead
• Focus on specializing in 12 Service Now offerings positioning for career advancement
• Translate complex business requirements into configuration needs author user stories for agile development identify opportunities for process improvement and automation share insights with product teams and lead best practices
• Coach and mentor junior team members BPC and Associate BPC on solutioning building expertise and project challenges as they arise
• Share learnings and new practices across the BPC community
• Apply Service Now knowledge and ITAM domain expertise in customer engagements to provide optimum workflows
• Design efficient workflows based on Service Now ITAM product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
• Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Be an active contributor of leading practices and provide expertise related to the Service Now platform or solutions and workflows built on the platform
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on their specific workflows

Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

8 years progressive experience as part of a professional services organization or equivalent education experience

Ability to travel up to 50

Industry domain expertise in ITAM

Creativity with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

Service Now certifications in aligned workflow

Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions

Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible value driven AI adoption

agile development,AI-powered tools,AI,Service Now,Service Now platform

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.