Data Center Technician L2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Technician II is responsible for the installation, maintenance, troubleshooting, and support of data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as an escalation point for Level I technicians and performs complex technical tasks while ensuring high availability, operational excellence, and adherence to data center standards and safety procedures.

Key Responsibilities

Data Center Operations

• Install, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.
• Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.
• Execute planned maintenance activities and support infrastructure upgrades.
• Monitor data center health and environmental systems, including power, cooling, and rack space utilization.
• Support system deployments and migrations while minimizing operational impact.

Incident and Problem Resolution

• Troubleshoot hardware, connectivity, and infrastructure issues independently.
• Respond to incidents within established service level agreements (SLAs).
• Escalate unresolved issues to engineering teams and vendors as required.
• Perform root cause analysis and document findings for recurring issues.

Cabling and Infrastructure Management

• Install and maintain copper and fiber optic cabling.
• Ensure proper cable management, labeling, and documentation standards.
• Verify network and power connectivity for new and existing deployments.
• Maintain rack layouts, equipment inventories, and asset tracking systems.

Documentation and Process Compliance

• Create and update operational procedures, work instructions, and deployment documentation.
• Accurately document maintenance activities, incidents, and change records.
• Follow change management, security, and safety procedures.
• Maintain compliance with audit and regulatory requirements.

Team Collaboration

• Provide technical guidance and mentoring to Level I technicians.
• Collaborate with network, systems, engineering, and facilities teams.
• Participate in project planning and implementation efforts.
• Support after-hours maintenance and on-call activities as required.

Required Qualifications

• Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.
• Experience with server hardware,…