Technical Support Engineer

Artec 3D is the creator of professional 3D scanners and software used by many of the world’s top-tier companies:
Apple, Tesla, Google, NASA, Nike, Toyota, and others.

We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

• Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
• Help create content for Artec’s Support Center.
• Participate in and prepare the webinars, training sessions, and demos for partners; prepare relevant documentation.
• Work alongside the sales team during trade shows, taking care of technical issues (preparing scanners, laptops, objects for scanning, etc.).
• Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.).

• A strong team of tech experts within a constantly growing international company that employs 200+ people.
• Medical insurance coverage, Dental coverage and 401k.
• Holiday pay.
• Autonomy and creativity in the area of your responsibility.
• Liberal leadership style.
• Participation in industry-specific events.
• Corporate events, clubs and afterwork get-togethers.
• Comfortable office space in Santa Clara.

• Technical support or training experience (ideally, or at least a desire to work with the Customers).
• Willingness and possibility to travel (international and domestic).

• Fluency in Spanish.
• Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc).
• Experience in 3D scanning and/or 3D printing.
• Experience in working with clients who are located worldwide in different time zones.

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