IT Systems Administrator (Japanese Bilingual

JOB SUMMARY

Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is onsite 4 days onsite in Santa Clara and 1 day remote.

The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools.

• Deliver efficient, high-quality IT services aligned with business needs and SLAs
• Maintain exceptional customer satisfaction through proactive support and clear communication
• Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance
• Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices.

Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is onsite 4 days onsite in Santa Clara and 1 day remote.

The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools.

• Deliver efficient, high-quality IT services aligned with business needs and SLAs
• Maintain exceptional customer satisfaction through proactive support and clear communication
• Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance
• Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices.

• Serve as the primary IT point of contact for the physical offices
• Assume full ownership of all site-specific IT operations, assets, and performance
• Coordinate with IT teams to ensure seamless site integration and uptime

• Administer Office 365 suite (Exchange, Teams, SharePoint, One Drive)
• Manage Microsoft Intune, Entra  (Azure AD), Security Center, and Purview
• Deploy and manage Windows devices via Microsoft Autopilot
• Administer Jamf Pro for iOS fleet management, security, and compliance
• Support and optimize iOS and Windows environments for engineering productivity

• Oversee cybersecurity measures including firewalls, intrusion detection, endpoint protection, and patch management.
• Monitor Security Operations Center (SOC) alerts using SIEM and Microsoft Defender
• Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document security events
• Administer and monitor access control systems, CCTV, alarm systems, and badge management.
• Protect sensitive IP, design data, and semiconductor R&D assets

• Maintain servers, networks, storage, and critical applications
• Ensure high availability, performance, and disaster recovery readiness
• Support engineering tools, EDA software environments, and design workflows

• Maintain secure internal websites and intranet platforms using modern web technologies
• Manage and maintain 3rd-party applications, ensuring stability, updates, and integration with core systems
• Manage enterprise applications with scalable architecture, multilingual UI support, and secure access controls

• Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk
• Apply ITIL v4 best practices to streamline service delivery and maturity
• Track KPIs, generate reports, and drive service improvement plans (SIPs)

• Maintain comprehensive, up-to-date documentation of systems, configurations, and procedures
• Identify automation opportunities, process gaps, and efficiency gains
• Champion adoption of industry best practices and emerging technologies

• Microsoft 365 Administration:
  Intune, Entra , Autopilot, Security Center, Purview
• Mobile Device Management (MDM):
  Jamf Pro administration support
• Operating Systems:
  Deep expertise in Windows 11 and iOS
• Security Tools: SIEM, EDR (Defender), incident response workflows
• Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting
• ITSM Platforms:
  Zendesk, Service Now, Jira, or similar
• Web & Application Development
  • Proficiency in Pleasanter…