Project Delivery Manager

• Work in close partnership with our Solution Delivery Team, Customer Success Team and Customers to ensure that customer onboarding and use case delivery is successful and seamless
• Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
• Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
• Serve as the single point of contact for customers to manage all project responsibilities
• Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
• Engage with senior internal and external stakeholders (e.g. Vice President, Directors and Product Managers) as a peer, providing subject matter expertise
• Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
• Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology
• Demonstrate proficiency in integrating systems, processes and data ensuring seamless connectivity and efficiency
• Validate test plans, test cases, UAT plans and traceability matrix extensively in IT Service Management (ITSM) projects
• Develop and build functional requirements and nonfunctional requirements as necessary with Technical Consultants
• Oversee the installation and configuration of new systems and customize them for the organization
• Test systems to ensure that they work as expected

• Bachelor's degree in Computer Science, Mathematics, Software Engineering, Electrical Engineering, Physics, or Data Science or related field or foreign equivalent
• 7 years of related experience
• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics and Data Science
• Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing and milestone tracking
• Experience building playbooks, executing against playbook milestones and project tasks created to improve delivery efficiency and productivity
• Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders
• Core project management skills, including financial management, project planning, scheduling, resource management, senior stakeholder communications, and risk management
• Position reports to company headquarters in Santa Clara, telecommuting permitted

The pay range for this position is $179,421 /year - $190,000/year

• Thriving Company Culture:
  At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work:
  We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge:
  Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
• Comprehensive
  
  Health Benefits:
  
  We've got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
• Invest in Your Future:
  We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company's success and growth.
• Embrace Growth:
  One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
• Flexible Work Options:
  We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are…