GVP, Product & Solutions Marketing

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

AI is the most powerful technology IT departments have ever been asked to deploy. And Service Now is where powerful technology gets deployed, in the largest enterprises in the world. That’s where this position will sit, in the driver’s seat for the largest technology transformation Enterprises have ever seen.

Every enterprise is struggling to manage dozens of AI models, 100’s of app,1000’s of identities and services, and millions in token spend, to transform into AI-native organization.

They cannot do it with a dozen vendors each doing a piece. They need a platform. Service Now is that platform, and it is where our customers will deploy and manage AI from any vendor. We are looking for a leader to run our product marketing organization for this future. This is the moment where AI goes beyond parlor tricks and POCs and into the engine powering the of the world’s largest enterprises.

IT is where it starts and you will own that emergent category for AI-native and Autonomous IT across our market-leading portfolio, Autonomous Service Operations, IT Asset Management, and Portfolio and Enterprise Architecture, the vital backbone for the AI reinvention of companies worldwide.

Reporting to SVP, Product & Solutions Marketing, you will lead the category narrative, the AI-native innovation, and help our customers realize value from our Autonomous IT solutions. You will deliver cut through POVs and insights that fuel million-dollar campaigns. You will engage and activate a salesforce of 1000’s who will take our message to the market.

You're a product marketer at your core, sharp on positioning, messaging, launches and go-to-market strategy, but you operate at the altitude of a chief marketing officer. You think across business units, set the category agenda rather than react to it, and cut through a world that is way too noisy. You are credible in front of a CIO and a first-week intern in the same afternoon, and you move both to act.

You inspire each.

You have AI curiosity and insight. You have already built new ways of working with AI in your own workflow and in your team's and you can show the work, not just talk about it.

You thrive on customer interaction, meeting with industry analysts, and the press. You galvanize talent around a common mission and build trusted bonds across the organization. You deeply understand technology and how it creates value for our customers. And you have a competitive streak you know your competition cold and you play to pull away from the pack, not to keep pace with it.

You know how to build pipeline at scale in partnership with a broad and powerful marketing organization.

• Set the portfolio-level narrative and category strategy for Autonomous IT solutions
• You drive the AI-native category play at an executive level: positioning, thought leadership, and external representation with customers, analysts, our customer advisory boards and the industry at large
• Work with a tremendously deep bench of talent across marketing, sales and product on the most exciting innovations
• Define integrated campaigns, GTM strategy alignment and activation at global scale
• Partner with global marketing, product management, sales, solution consulting, and the partner ecosystem at an executive level
• Build a portfolio-wide library of customer proof points spanning industries and use cases how customers realize value with Autonomous IT
• Build, lead, and grow an organization of product and solutions…