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Sr. Support Engineer
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-09-12
Listing for:
BayInfotech
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, Cloud Computing: Infrastructure & Operations, Systems Engineer
Job Description & How to Apply Below
Client is currently seeking multiple Dev Ops Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting the various issues that our clients face with our Client’s Cloud Center product suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.
Primary Responsibilities:- Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ’s and execution process and procedures.
- Conduct technical trouble shooting sessions with customers.
- Train and support Client’s indirect channel partners.
- Act as a product enhancement feedback loop with product management and engineering.
- Help with development of internal and customer facing documentation.
- Help triage and document bugs and enhancements requests as seen in the field.
Skills & Experience:
- Three to five+years experience as technical support level 2 resource for an enterprises in a similar or related fields (cloud management, systems management, PaaS).
- Knowledge of cloud computing and technologies like AWS, VMware, Open Stack is a must.
- Knowledge of software application frameworks.
- Expert knowledge in cloud infrastructure concepts.
- Excellent writing and interpersonal communication/relationship skills.
- Ability to work effectively and manage multiple customer support issues
- simultaneously.
- Self-motivated with strong self-development ability.
- Ability to thrive under pressure, self-manage and prioritize activities.
- Understanding of PaaS concepts.
- Previous experience working with cloud providers.
- Experience with Windows and Shell Scripting.
- Experience in using or integrating with Systems Management Technology.
- Hands-on experience with PaaS tools or other cloud management software.
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