Sr. Manager, Portfolio​/Program Operations

POSITION DESCRIPTION

Build and operate the systems that make the CIO Office's demand governance model run in practice. This role owns the Jira / Confluence / BI tooling layer end to end — configuring workflows, forms, and dashboards so that intake, prioritization decisions, and status reporting are automated and traceable, rather than manually reassembled each week. This is an execution and systems-configuration role: the Portfolio Management Lead sets the governance rules and prioritization decisions;

this role encodes them into the tooling and keeps the data flowing without decision authority over what gets prioritized.

This position reports to Portfolio Management Lead and or other senior management personnel that the President of the Company may designate.

• Connect the current intake process (portal and or form) into a structured Jira Service Management (or equivalent) form, in Confluence, and maintain it as intake fields evolve
• Ensure every intake ticket enforces required governance fields (e.g., product , no-orphan rule) before it can progress
• Attach and track Monthly Forum outcomes (Approved / Deferred / Rejected) directly to the corresponding Jira ticket
• Establish a practical product-governance process for configuration changes, testing, approvals, releases, exceptions, documentation, and ongoing support.
• Partner with senior leaders and functional owners to define minimum enterprise standards while allowing justified local flexibility where business, technical, security, or regulatory needs require it

• Own configuration of Jira boards, workflow states, and Confluence knowledge base structure supporting the 8-stage demand workflow
• Design scalable Jira, Jira Service Management, and Confluence architectures that support demand intake, business-as-usual work, programs, projects, products, platforms, delivery execution, operations, governance, and reporting.
• Administer the  scheme as system-enforced fields, not manual entry
• Maintain the sync layer between the portal, Google Sheets backend, and hosting infrastructure; troubleshoot data integrity issues
• Act as sprint / program operations support for cross-project scheduling dependencies (e.g., correlated HW-system product schedules)
• Configure company-managed Jira projects, work types, workflows, screens, custom fields, field configurations, statuses, resolutions, roles, permissions, notifications, issue security, components, versions, and related schemes within delegated authority.
• Partner with Atlassian administrators on shared configurations, licensing, security, integration constraints, technical risks, and protected site-level changes; own approved functional design and implementation.
• Maintain architecture diagrams, field dictionaries, workflow documentation, configuration records, release notes, data lineage, and support documentation.

• Design and continuously improve end-to-end work-management processes, including request submission, triage, qualification, prioritization, project initiation, planning, execution, status reporting, risk and dependency management, decision tracking, change control, closure, and post-launch follow-up.
• Establish common definitions, naming conventions, record relationships, ownership standards, required data, update expectations, and reporting rules across teams.
• Define and maintain data-quality controls, validation rules, reporting-confidence indicators, source-system relationships, audit trails, and exception-management practices.

• Build and maintain BI dashboards / report views that generate Weekly and Monthly reports as filtered slices of a single master dataset, per audience (Executive /…