Senior Customer Program Manager – AI Platform

## Senior Customer Program Manager – AI Platform Apply locations:
US, CA, Santa Claratime type:
Full time posted on:
Posted 9 Days Agojob requisition :
JR2021831

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
** What You’ll Be Doing:
*** Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.
* Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
* Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
* Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
* Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
* Provide ongoing post-deployment sustaining support, serving as case manager for high-priority concerns
* Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
* Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design, development, qualification, and validation to production launch
** What We Need to See:
*** Bachelor’s or master’s degree in computer science, Engineering, or a related field, or equivalent experience.
* 12+ years of program/project management experience in Cloud providers, Automotive, Robotics or Physical AI industries
* Strong technical background in hardware and/or software product development with experience working closely with cloud and AI solution providers
* Experience driving AI Systems Orchestration.  Aligning engineering teams to scale large generative architectures while managing massive compute resources, infrastructure bottlenecks, and model release timelines
* Consistent track record of leading complex, global programs through full development life cycles into deployment and production
* Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
* Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
* Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
* Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments
** Ways to Stand Out from the Crowd:
*** Experience working with Synthetic data generation pipelines and/or World Foundation Models
* Experience managing data Lifecycle Management:
Overseeing large-scale data curation pipelines, defining automated…