Technical Product Manager - Quote to Cash

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Technical Product Manager, you will design and drive innovative solutions forthe new Service

Now SOM systembydefining and managing the product roadmap, gathering and prioritizing requirements, and collaborating with cross-functional teams. Witha strong AI enablement mindset, you will helpensuresuccessfulproductdevelopment and launches.

Your focus will be delivering innovative, high-qualityfeaturesthat meetstakeholderneeds,align with company strategy, and keep theend-user experience at the center.

You will play a critical role in driving the success of our SOM products by bridging the gap between technology and business objectives. This TPM role is pivotal in shaping the success of ourgo-to-market technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

Key Responsibilities

Product Strategy and Roadmap

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives as well as supported by data.
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.

Performance Metrics and Analysis

• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
• Use this insight to drive the future product roadmap.

Strong Product Ownership Mindset

• End toend product ownership mindset instead of project – ongoing product inspection for its health and provide product insights.
• Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution.

Requirement Gathering and End User Focused Solution Design

• Collaborate with stakeholders to gather and prioritize product requirements.
• Provide the solution that answers to the end users' business problems with AI as key part of your solution.
• Design solutions, define user stories, use cases, and acceptance criteria to guide the development process.
• Iterate on product features and enhancements to addressstakeholdersneeds and pain points.

Technical Understanding

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
• Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Cross-Functional Collaboration

• Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
• Foster effective communication and collaboration among team members.

Go-to-Market Strategy and Execution

• Partner withour platform,finance,sales, operations,and marketing teams to develop and execute effective go-to-market strategies for product launches and feature releases.
• Gather seller feedback and market intelligence to inform product roadmap decisions and identify gaps in market positioning.
• Ensure product messaging and positioning resonates with internal customer sand differentiates against competitive solutions.

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