Customer Success Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

Customer Success Engineers (CSEs) are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensuring customers achieve their business outcomes through tailored, end-to-end technical execution and guidance. Our team is responsible for implementing custom integrations and workflows to ensure our solutions seamlessly blend into the customer's technical environment. By bridging the gap between complex security infrastructure and strategic business goals, you will directly drive long-term platform adoption and value.

Our CSEs provide deep product-level expertise across Next-Generation Firewall (NGFW) setup, deployment, adoption, and optimization. You will guide version rollouts, deliver product advisory, and manage complex technical escalations—working closely with CISOs, CTOs, and technical teams across the world’s largest organizations. In this role, your technical leadership ensures our enterprise clients maintain a resilient, proactive security posture against evolving threats.

This position sits within our Network Security team, delivering world-class support and services across our NGFW technologies. This role is based out of a local Palo Alto Networks office in the United States.

Product Expertise:

• Independently capture customer’s business and risk requirements, translating them into technical requirements

• Extensive knowledge of NGFW and CDSS products, with deep expertise in customer use cases and configuration best practices

• Work with Product and Engineering teams to ensure customers and partners get the most out of our products

• Proficiency with capacity planning, bug scrub, hardware and software lifecycle management

• Hands-on experience with NGFW features and services, including App-, user-, content-.

• Experience in the planning and execution of the NGFW software upgrade process in mission critical environments.

• Deliver customer training and knowledge sharing workshop as needed

Product Adoption:

• Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases

• Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives

• Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

• Lead and influence customer engagements to ensure strategic alignment and adoption

Customer…