Sr Mgr, Business Systems

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As the Senior Manager, Business Systems within the Central Ops Organization, you will lead and scale the business systems architecture, strategy, and daily operations that power our global Go-To-Market (GTM) motions. You will act as the strategic domain owner for our core sales technology stack including, but not limited to, Salesforce (Opportunity Management), Clari (Forecasting & Funnel Management), Backstory (formerly People.ai),

SAP Commissions, and Linked In Sales Navigator.

In this high-impact leadership role, you will lead a team of direct Business Systems Analysts and Administrators, while providing cross-functional technical direction and governance to a shared services team supporting system operations and ticket queues. You will partner directly with Sales Leadership, Sales Operations, GTM Strategy, Finance, and IT to drive system enhancements, ensure strict compliance and data governance (including SOX controls), and champion the adoption of AI and intelligent automation across our sales systems ecosystem.

People & Operational Leadership

• Lead, mentor, and develop a high-performing team of Business Systems Analysts and Administrators, fostering a culture of technical excellence, accountability, and continuous learning.
• Oversee and direct ticket handling, queue prioritization, and SLA adherence across onshore team members and offshore shared services partners managing Tier 1 and Tier 2 support queues.
• Manage vendor relationships, access governance, and license audits across various tools.

Strategic Domain Ownership

• Serve as the single point of ownership and domain authority across the following business systems:
  • (SFDC): Opportunity management, role/territory/forecast hierarchies, competitor tracking, ASR heatmaps, profiles, workflows, and enterprise data integrity.
  • Clari: Global forecasting capabilities, product hierarchy alignments, funnel management, pipeline inspection, and executive visibility.
  • Backstory (FKA People.ai) & Close Plan: Activity capture, relationship maps, Close Plan licenses, web app access, and executive reporting.
  • SAP Commissions: Incentive compensation system architecture, data verification, pipeline calculations, and operational feeds.
  • Linked In Sales Navigator: Enterprise provisioning and integrations with core sales workflows.
• Partner with Sales Operations, Finance, and Revenue Acceleration leadership to translate strategic business requirements into long-term technology roadmaps, process flow architectures, and business cases.
• Serve as business…