Critical Environment Field Service Engineer

Job d:

Location:

United States, California, Santa Clara Salary: USD $102,600 - $202,800 per year

Employment type:

Full-Time Work site:
Fully on-site

Role type:
Individual Contributor Travel:
Less than 25%
Profession:
Data Center Discipline:
Data Center Operations Management Company:
Microsoft Overview In  alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Responsibilities Data Center Operations Ensures compliance with data center business units and service-level policies.  

Engages with appropriate teams and resources to execute tasks or projects.  Manages programs associated with area of responsibility.  Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget. Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.  Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) Reduce high-impact and human-error Critical Environment (CE) incidents year over year Deliver on cost/energy efficiency initiatives  Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters  Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring  Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs) Work with regional and global peers to share and build best practices across the entire datacenter portfolio Data Center Work Environment Shares best practices;

assists others in learning role, process, procedures.  Provides mentorship across data centers for specific expertise. Seeks training opportunities that meet the interest of the business as well as own…