VP, Product Strategy-Technology Workflows

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Business

Technology Workflow sis the largest business at Service Now – and its core. Webuild the products that run the technology estate—Service Management(Incident/Problem/Change), Operations Management(Discovery, Service Mapping, Event Management, etc.), the Configuration Management Database(CMDB), Asset Management, and Portfolio

Management. Our customers use us togain visibility of their technology estate, understand how it connects and performs, and act on it.

As AI moves from helping people work to acting on systems directly, the accuracy and reach of that picture becomes the limit on everything built above it. That putsthe Technology Workflows business at the center of the company’s agentic strategy.

The Role

This is a senior individual contributor role and the strategy partner to the SVP of Technology Workflow sand the General Managers and Product Leaders of each business unit. You will not run a product line directly, norwill not have a team reporting directly to you. Your work and impact come through the ability to partner and influence.

You will decide what this business should believe about where its market is going,be the key identifier of technological shifts and trends, and understand the current and future competitive landscape. You will synthesize your findingswithevidence andturn it into artifacts that help set long-termroadmap direction,budget allocations, staffing decisions, pricing,partnerships, and acquisitions. You will interact with the Service Now Ventures team to help identify and assess sectors and individual companies for investment, with the Corporate Development team to create M&A chess boards and evaluate acquisition targets, and with the Corporate Strategy team to develop Service Now’s overall strategic posture.

Key to this role isaunderstanding of both business and deep technical constructs. Technology Workflows is the most technical product group at Service Now and success in this role requires understanding how technical estates are run and the constantly changing stack used by practitioners.

If you want a defined product area and a team to build it, this is the wrong role. If you want to set the direction of a business at this scale without the machinery of owning it, few seats give you this much reach.

What you get to do in this role

• Own and defend the multi-year strategic position for Technology Workflows, andkeep it current as the AI landscape moves. Produce the written arguments and pre-reads that leadership actually decides from.

• Set market sizing and category definition for the business, including where the current and future addressable market genuinely is rather than where the analyst taxonomy says it is.

• Shape pricing and packaging strategy across the portfolio, including the shift of consumption-based products toward outcome-based models, in partnership with product managers,pricing, finance, and the platform packaging teams.

• Own inorganic strategy for the business: source and evaluate acquisition, acquihire, and partnership candidates acrossthe Technology Workflows portfolio.
  
  Form a…