Senior Logistics Analyst

Job Summary

The Sr Logistics Analyst will be a key part of the Service Operations team, driving process improvements, tracking partner performance, and maintaining execution metrics to ensure on‑time delivery worldwide.

• Lead cross‑functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
• Design and optimize end‑to‑end fulfillment flows such as order intake, kitting, staging, shipping, installation scheduling, returns, repair and reverse logistics.
• Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams and field service providers; negotiate contracts and measure performance.
• Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate and first‑time fix rate) and build dashboards for leadership.
• Lead continuous improvement initiatives (Lean, Six Sigma) to reduce cost, cycle time and failures while increasing capacity and quality.
• Lead change management for rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training and governance.
• Coordinate cross‑functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.

• Associate’s degree or equivalent experience.
• 12+ years of logistics experience.
• Direct experience with service operations and customer support, demonstrating results and accomplishments.
• Experience with indirect leadership responsibilities, such as leading third‑party operations and large‑scale program management.
• Start‑up mentality; proactive drive and willingness to take on additional responsibilities as the business grows.
• Experience working with SAP.
• Advanced MS Office (Word, PowerPoint) and Excel skills.
• Excellent oral and written communication skills.

• Five years’ experience in service logistics and operations support in a fast‑paced environment.
• Results‑oriented, analytical, curious and self‑motivated.
• Customer‑centric approach with focus on operational excellence and continuous improvement.
• Experience scaling operations for rapid growth and new product launches.

Base salary range: 148,000 USD – 235,750 USD. Eligible for equity and benefits.

NVIDIA is committed to fostering an inclusive work environment and is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.