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NPI Program Manager
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-07-01
Listing for:
Astreya Partners, LLC
Full Time
position Listed on 2026-07-01
Job specializations:
-
Supply Chain/Logistics
Operations Management, Procurement / Purchasing
Job Description & How to Apply Below
Position Overview
The NPI Program Manager owns the full bridge from product launch to RMA operational readiness for a strategic enterprise technology client. They define NPI intake, support, repair, and replacement workflows; coordinate with Contract Manufacturers and System Integrators on launch readiness; and ensure that every new product family enters the RMA ecosystem with complete entitlement schemas, failure code taxonomy, depot readiness criteria, and AI platform knowledge base coverage.
Key Responsibilities- Document the current NPI intake process for the client’s GPU and DGX product families.
- Define the BOM qualification workflow for new part numbers, FRUs, and assemblies entering the spares planning model.
- Map the support entitlement definition process for new products, establishing contract tiers, PAK , media retention eligibility, and Business Critical SLA parameters at launch.
- Identify NPI‑to‑RMA data dependencies: material master records, entitlement schema extensions, failure code taxonomy updates, and AI Ops Hub knowledge base additions required when a new product launches.
- Define the NPI support workflow for each new product family, including case opening, classification, routing at GA, and escalation path to engineering for uncharted failure modes.
- Define the NPI repair workflow, covering depot partner qualification for new SKUs, repair capability readiness (tooling, firmware, test fixtures), and CoC documentation requirements.
- Define the NPI replacement workflow, sourcing and allocating replacement units during early launch windows before steady‑state spares stock is established, and setting buffer stock minimums, escalation triggers, and interim supply paths.
- Define depot readiness criteria for new product introductions: minimum spare parts, repair partner qualification, failure code taxonomy creation, and Case Manager training before a product family goes live in the RMA system.
- Coordinate with Contract Manufacturers on launch readiness: BOM availability, FRU supply commitments, defect notification protocols, and CM‑level repair capability; maintain a CM readiness tracker for each active NPI program.
- Coordinate with System Integrators on NPI support: define how SIs handle customer‑facing RMA for powered systems; map SI entitlement to client support tiers; and establish escalation paths from SI‑level support to case management.
- Feed NPI workflow requirements into the AI Ops Hub configuration: entitlement schema design, Smart Queue routing for new case types, knowledge base population schedule, and CM/SI contact directory integration.
- After Day 90, transition from NPI discovery to coordination operations; manage the new product intake workflow for families launching during the SOW term.
- 8+ years of experience in NPI program management, hardware product operations, or supply chain BPO in a technology OEM or contract manufacturing environment.
- Deep understanding of BOM qualification, FRU lifecycle, and spares planning for complex hardware product families.
- Demonstrated experience coordinating with Contract Manufacturers and System Integrators on product launch readiness and support ecosystem setup.
- Experience defining entitlement schema structures, support tier definitions, and SLA parameters for new hardware products.
- Strong ability to document and design operational workflows for support, repair, and replacement scenarios.
- Familiarity with depot partner ecosystems, repair capability qualification, and CoC documentation requirements.
- Experience working within SAP‑based environments (SD, QM, material master management).
- Bachelor’s degree in Engineering, Supply Chain, Operations, or related technical field, or equivalent experience.
- Background in GPU, networking hardware, data center infrastructure, or enterprise computing product lines.
- Experience configuring or supporting AI‑assisted case management platforms with product‑specific knowledge bases.
- Familiarity with PAK t structures and Business Critical SLA frameworks.
- Experience managing multi‑product concurrent NPI pipelines in a fast‑launch environment.
- Knowledge of failure code taxonomy design…
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