Senior Manager, Executive Fulfillment Escalations

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $ - $

Location:

Santa Clara, CA

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Responsible for interfacing with regional Field Service Teams and driving resolution of spare part availability issues. Key responsibilities include establishing operating processes to understand, contain, resolve, and prevent recurrence of spare part availability problems.

• Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.
• Facilitate decision‑making on allocation, substitution, recovery plans, and customer commitments
• Ensure accountability and follow‑through across all stakeholders without owning day‑to‑day transactional execution
• Provide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.
• Help institutionalize consistent regional fulfillment processes, tools, and governance
• Manage cross‑functional projects within Fulfillment and Operations.
• Ensure compliance with internal processes and timelines.
• Prepare and present status reports and updates to stakeholders.
• Collect and analyze specific customer data to identify process improvement areas.
• Support continuous improvement initiatives and operational efficiency.
• Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
• Able to collect and analyze data in order to solve problems, improve processes and make decisions.
• Understands supply / demand signals
• Develop basic knowledge of AMAT products

• Understands key business drivers; uses this understanding to accomplish own work
• Has knowledge of semiconductor equipment industry and customer expectations
• Skills:
  
  Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.
• Global experience working with different backgrounds and cultures

• Ability to lead a team
• Ability to influence stakeholders

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Collects and utilizes data for decision making and process improvements.
• Applies analytical and critical thinking skills to identify and resolve fulfillment issues.

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Communicates clearly and professionally in both written and spoken English.
• Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
• Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization
• Builds and maintains positive and effective relationships with internal and external customers and partners.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

• Time Type:
  Full time
• Employee Type:
  Assignee / Regular
• Travel:
  Yes, 10% of the Time
• Relocation Eligible:
  No
• Additional compensation may include participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.