Senior Director, Service Supply Planning

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self‑driving cars that can understand the world.

Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.

We are looking for an energetic, forward‑thinking Senior Director of Service Supply Planning to join our Service OPS team and lead the way in high‑tech innovation. This senior role combines comprehensive global supply chain management with extensive knowledge in service and aftermarket parts planning. As a key collaborator with senior leadership, you will promote service operations excellence throughout a global network, guaranteeing our organization fulfills customer demands with accuracy and flexibility.

In this pivotal role, you will own and elevate our Service S&OP process, integrating demand, materials, capacity, and repair cycles into actionable commitments. You will chair regular executive and cross‑functional reviews, provide insights and mentorship to improve results, and lead a high‑performing team that drives customer service levels, equipment uptime, repair capacity utilization, and new inventory investments.

• Coordinate the global Service Operations S&OP process, synchronizing repair life cycles, failure rates, and customer requirements with manufacturing and supply chain strategies.
• Champion organizational development and capability building, scaling a resilient planning team that supports our rapid growth and evolving service model.
• Work closely with Demand Planning, Sales Operations, and Revenue Supply Planning to align finished goods and aftermarket service requirements, balancing long‑term capacity with immediate service needs.
• Serve as the primary cross‑functional bridge, uniting Field Service, Logistics, Repair OPS, Business Operations, Finance, and external partners to drive unified business outcomes.
• Develop and track important metrics such as supplier forecast accuracy, allocation fill rate, timely supply, capacity utilization, inventory turns, and their direct impact on revenue and customer happiness.
• Lead the way in developing and implementing proactive supply risk frameworks, navigating global trade policies, export regulations, and supply resilience in a volatile world.
• Architect, automate, and continuously improve service supply planning infrastructure, ensuring scalable, agile responses to new product introductions, EOL transitions, and global expansion.
• Direct global deployment and optimization of spare parts inventory, maintaining continuity across the product lifecycle and improving asset utilization.
• Expand and manage relationships with contract manufacturers, cross functional teams and repair hubs to ensure world‑class reverse logistics and repair capacity.

• Over 18 overall years of advancing global supply chain and service planning leadership experience in complex, high‑technology, and fast‑moving settings, demonstrating success in semiconductor, AI infrastructure, networking, or associated fields. 10+ years of management experience.
• Deep S&OP expertise: forecasting, capacity planning, supply allocation, and inventory optimization at scale, with demonstrated success in Fortune 500 or similarly complex organizations.
• Outstanding cross‑functional leadership, encouraging a culture of collaboration, accountability, and professional growth across dispersed and multidisciplinary teams.
• Advanced analytical and financial skills, connecting supply chain performance to business impact and driving fact‑based decision making.
• Strong business insight and technical proficiency in advanced planning systems (e.g., SAP IBP), analytics, and industry‑standard methodologies (APICS, Lean Six Sigma).
• Bachelor’s degree or equivalent experience in…